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Is Online Technology the Hope in Uncertain Times for Higher Education?
Significant technological challenges are affecting societies across the world and online technology continues to assume a pivotal place in all organizations: commercial and noncommercial, governmental and non-governmental, and all forms of education. The reasons for this are threefold. First, the normal evolution of digital technology is highly competitive. Well-resourced global corporations such as Google, Amazon, Microsoft, Facebook, Baidu, Alibaba, and Tencent are investing billions of dollars in advanced technology such as AI and are continually developing new hardware and software products and services. These corporations are fully aware of their commanding positions and are committed to expanding and enhancing the role of technology in people’s lives. Second, the world is still feeling the impact of the COVID-19 pandemic, which pushed organizations toward greater reliance on online technology to keep their operations afloat. During the pandemic, higher education developed almost total dependency on online technology to safely deliver services to its students. Third, in 2022, the introduction of generative artificial intelligence (i.e., ChatGPT) forced society, including our education institutions, to determine how to integrate AI into its operations. All organizations are now dealing with AI-related critical issues, including rapidly changing job functions and employee displacement. The same is true in higher education, as colleges and universities continue to migrate to online technology to support instruction, academic services, and administrative efficiency.
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